Welcome to ReptiFiles, where better reptile care begins!
Josh's Frogs Shipping & Returns Policy
Changing/Cancelling/Combining Orders
Josh's Frogs does not guarantee that an order can be changed, combined or cancelled after it has been placed. If you wish to change/cancel or combine your order, email support@reptifiles.com immediately. While we will try to honor these requests, sometimes we just aren't able to get your order changed before it is packed and shipped.
Dry Good Order Shipping Schedule
Dry goods are any products we sell that are not living. This includes habitat supplies, substrates, lighting, dry pelleted foods, canned foods, etc. Most orders placed before 2pm ET on business days ship the same day. Depending on the shipping method the order will take 1-7 business days to arrive, once shipped.
Some dry goods products qualify for free shipping all the time. These products are labelled as such on our site.
Live Animal Shipping Schedules
Live animal shipping is scheduled based on the weather at the delivery address and the customer's availability to receive the package. A few minutes after a live animal order is placed, an email is sent to schedule shipping. Orders must be scheduled at least a day in advance of the desired shipping date.
All live animals shipments ship for a flat rate via an overnight carrier (Monday–Friday). This includes amphibians, reptiles, and pet invertebrates. We require that animals be shipped to and held at a staffed FedEx location if the overnight lows in the destination area are between 30° and 40°F, or if we feel that holding at a FedEx location is in the best interest of the animal(s). When shipping to a FedEx location, animals MUST be picked up by noon. If destination temperatures exceed 90°F at the expected time of arrival, the order will be held until they fall within a safer range.
As a convenience to the customer, live animal shipments can be held for up to one month after the order is placed. Shipment delays due to unfavorable weather don't count against this period, provided the customer makes reasonable attempts to schedule their shipment. If the customer still hasn't made reasonable attempts after one month, their order will be refunded and animals will be returned for sale.
Live Insect and Live Plant Shipping Schedules
Live plants and insects are covered by our Live Arrival Guarantees when they are shipped according to our temperature guidelines.
Our goal is to ship live insects and plants as soon as possible. Most orders will ship out from our facility within 1-3 business days.