Welcome to ReptiFiles, where better reptile care begins!
OviPost Policies
When Will My Order be Shipped?
We ship every weekday, excluding federal holidays.Orders for Banded Crickets and Superworms received before 2PM ET will ship that day - those received after 2PM ET will ship the next business day. Our Banded Crickets and our Superworms are both available to ship from our farms in Florida and Mississippi.
What Are the Conditions for your Live Arrival Guarantee?
We guarantee live delivery of your order under normal, non-extreme weather conditions when delivery is within 24 hours of shipping.Overcounts
We include an additional 10% overcount on all live insect orders to make sure you're getting the right amount of feeder insects for every order.Temperatures
Our Live Arrival Guarantee only applies when temperatures are between 20 - 95°F.Any order placed and shipped when temperatures are above or below our accepted range is NOT guaranteed a live delivery and no refund or replacement will be offered. Our custom software system will alert you via email to extreme temperatures and allow you to choose to ship (without live arrival guarantee), wait for temps to improve, or cancel your order.
Reporting and Refunds
If you have an issue with an order, you must send details and photographs of the issue to support@reptifiles.com within 72 hours so we can evaluate the claim. Live insects are highly perishable and have a short shelf life, so we appreciate your expedience in alerting us to issues so we can resolve them in a timely manner. Refunds and replacements will be determined on a case-by-case basis.How will my order be shipped?
We ship orders via USPS. Orders are shipped from our farms in LaBelle, Florida, and Canton, Mississippi depending on which location is closest to you.Once we've shipped your order, you'll receive an email confirmation with a tracking link.
Will you ship to cold climates?
If the temperature at your address is expected to fall below 40°F, we will ship your insects in a winter box. A winter box is sealed (no side vents) and may also contain a heat pack, depending on the species of insect being shipped and the estimated temperature of its final destination.In tough weather, we strongly recommend writing HOLD AT POST OFFICE in your address to prevent boxes from sitting on a cold porch or in a hot mailbox.
What is your current pricing?
Our goal is to have transparent, affordable prices that reflect our costs here on the farm.Small quantity pricing: A box of 500 superworms or crickets costs $2 less than a standard 1000 count box. A box of 250 costs $4 less. We are now offering 50 and 100 count boxes as well for prices as low as $8 for large superworms and $6 for adult crickets.
What if there's an issue with my order?
Please take two pictures and send them to support@reptifiles.com within 72 hrs.1. The first picture should show the outside of the box with the white SKU sticker or the size marked in black sharpie. If the box was physically damaged, the photo should clearly show the external damage.
2. The second picture should show the crickets inside the box or container. If there's an issue with size, please drop a dime into the box along with the crickets, so we can use it as a size reference.
It's our goal to send you the highest-quality feeder insects, but these are living creatures and sometimes things go wrong.
Email support@reptifiles.com and we'll work with you to make things right.