RETURN POLICY

Because Kages products are for animals and most are custom made we cannot accept returns, ALL SALES ARE FINAL. All purchases are nonrefundable. Kages can’t offer you a refund or exchange. Please, if you are considering a refund and want to cancel an order that's not shipped yet, contact us before filing a dispute or claim with your credit card or bank. Enclosures and other products are inspected prior to shipment, but if you have any problems with shipping, or product defects, please email a picture to support@reptifiles.com and we can address the issue.

REFUND FAQ

Do you accept returns?
At this time, we do not accept returns. Please make sure you review all product descriptions before placing your order, as all sales are final. If you experience a problem with your shipment or an issue with your order, you can email images to support@reptifiles.com within 3 days of receiving your items. If anything is defective, we will make it right. Satisfaction is of utmost importance to us. Please review the full terms of use and purchase policy, here.

What are the shipping and processing fees?
We’re proud to offer FREE shipping via UPS, FedEx and USPS within the Continental United States. Invalid or incorrect addresses entered by the customer will result in additional fees to reship the package, should it be returned to us. Failure to accept packages upon delivery, will result in additional fees, should it be returned to us. Please double check your confirmation email for accuracy. As all sales are final; refunds are not issued for undeliverable shipments, refused shipments, or cancellations. Please verify you have the correct items selected and have entered the correct shipping address before completing your order.

When will my order ship?
Since certain products, such as enclosures, are custom built to order, such products generally are ready for shipping within 1-3 weeks of order, but your order may take longer to fill. During busy seasons, this estimated time may be longer, so please contact us for current build times. Our policy is to send an email to you when the product has shipped. You can check the status of your order at any time by logging into your account. Customers will be notified of their order status and tracking number via email. Please note; sometimes it takes 24 hours to update online.

Can I cancel or change my order?
Should you need to change your order, please email us ASAP at support@reptifiles.com and be sure to include your order number. This is something we cannot guarantee, but we will do our best to assist you. Please note that any changed orders will incur a 20% admin fee to cover any processing fees associated with canceling or changing your order.